Terms and Conditions
Terms and Conditions
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Terms and Conditions
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PERSONAL DATA PROTECTION AND PROCESSING POLICY
PURPOSE OF THIS POLICY The objective of this policy is to publicize the way in which SALKANTAY TRAVEL PERU SAC protects and treats the personal data of customers, passengers, suppliers, tour operators, travel agencies and collaborators, from the moment they are collected through the different channels, whether physical or digital, for the duly communicated purposes.- BACKGROUND INFORMATION
- Responsible for the treatment : is the natural or legal person who, alone or together with others, determines the purposes and means of the treatment of personal data; that is, SALKANTAY TRAVEL PERU will be responsible for the personal data obtained through its different collection channels and provided by the users of SALKANTAY TRAVEL PERU, as well as the companies that are part of it.
- Personal data : any information relating to an identified or identifiable natural person (the user), such as name, identity document number, passport, location data or one or more elements of physical, physiological, genetic, psychological, economic, cultural or social of a person.
- Processing : any operation or set of operations on personal data or sets of personal data (whether or not they are automated).
- Right of access : the user has the right to know what data is processed by SALKANTAY TRAVEL PERU and to obtain a copy of the same.
- Right of rectification: it is the user’s right to update, rectify and/or correct their personal data.
- Right of opposition : it is the user’s right to oppose at any time the processing of their personal data by SALKANTAY TRAVEL PERU.
- Right of deletion (“right to be forgotten”): it is the user’s right to request the deletion of their data from any document, file or place where they are accessible.
- Right to limitation of treatment : the user has the right to demand the limitation of the treatment of their data when any of the circumstances established in the legislation occurs, such as the illicit treatment of the data or the fact that SALKANTAY TRAVEL PERU no longer needs them.
- Right to data portability : it is the user’s right to receive the personal data that concerns him and that he has provided to SALKANTAY TRAVEL PERU. in a structured, commonly used and machine-readable format, and to transmit them to another data controller without being able to prevent it.
- Right not to be subjected to individualized decisions : the user’s right not to be subjected to a decision based solely on automated processing, including profiling, that produces legal effects on him or significantly affects him in a similar way.
- CONSENT AND LEGITIMITY OF TREATMENT
- When they expressly consent to the processing of their personal data for the purposes detailed in this document and/or;
- When the treatment is necessary for the execution of a contract for the provision of services and products in which the user is a party.
- PERSONAL DATA PROCESSED AND SCOPE OF APPLICATION
- Principle of legality: The processing of personal data within the framework of Law 29733 is a regulated activity that must be subject to the provisions of the aforementioned law, as well as other provisions that regulate it. The collection of personal data by fraudulent, unfair or illegal means is prohibited.
- Principle of consent: According to the principle of consent, the processing of personal data is lawful when the owner of the personal data has given their free, prior, express, informed and unequivocal consent. Formulas of consent in which it is not expressed directly, such as those in which it is requested to presume or assume the existence of an unexpressed will, are not admitted. Even the consent given with other declarations must be expressed expressly and clearly.
- Principle of purpose: According to the principle of purpose, a purpose is considered to be determined when it has been clearly expressed, without the possibility of confusion, and when the purpose for which the personal data will be processed is objectively specified. In the case of personal data banks that contain sensitive data, their creation can only be justified if their purpose, in addition to being legitimate, is specific and in line with the activities or explicit objectives of the owner of the personal data bank. Professionals who process personal data, in addition to being limited by the purpose of their services, are bound by professional secrecy.
- Principle of quality: The personal data that is processed must be true, exact and, as far as possible, updated, necessary, pertinent and adequate to the purpose for which they were collected. They must be kept in a way that guarantees their security and only for the time necessary for the purposes of the treatment.
- Principle of proportionality: all processing of personal data must be adequate, relevant and not excessive in relation to the purposes for which they were collected.
- Security principle: The owner of the personal data bank and the data controller must adopt the necessary technical, organizational and legal measures to guarantee the security of personal data. The security measures must be adequate and proportionate to the processing to be carried out and to the category of personal data in question.
- Principle of availability of resources: Every holder of personal data must have the necessary administrative or judicial means to assert and demand their rights when they are violated by the processing of their personal data.
- Principle of adequate protection: For the cross-border flow of personal data, an adequate level of protection must be guaranteed for the personal data to be processed, or at least comparable to that provided for by law or international standards in this field.
- PURPOSES OF PERSONAL DATA
- Comply with the objective of providing the contracted tourist services and products.
- Contact with the client (travel agencies, companies and individuals) during the provision of contracted services and products.
- Facilitate coordination with suppliers, travel agencies, cruise lines and hotels.
- Provide customers with information about the nature of the service and/or the knowledge and compliance requirements during the service, for example, contractual terms, compliance with tax obligations and/or other terms that could include internal policies of the company.
- Respond to doubts, questions and requests.
- Justify the liquidation of the Value Added Tax of Non-residents before the Tax Administration, through the information of the Passport and the Andean Migration Card (TAM), among others.
- Analyze and identify the expectations and preferences of travel agencies regarding tickets and services.
- The company will request personal information from its employees to comply with the requirements of the applicable labor regulations and/or for the development of human resources and talent management projects such as payroll registration, staff attendance, personnel selection, payment of commissions , among others.
- Security in the facilities through video surveillance.
- Comply with the policy and procedures of the Money Laundering and Terrorist Financing Prevention Policy.
- To be able to manage the payment of the requested services and products.
- To contact you in relation to the provision of contracted services and products.
- Security in the facilities through video surveillance.
- RIGHTS OF THE OWNERS
- The rights of information, access, rectification, cancellation, opposition and objective treatment of personal data can only be exercised by the owner of the personal data, without prejudice to the rules of representation.
- The exercise of one or some of the rights does not exclude the possibility of exercising one or some of the others, nor can it be understood as a prior condition for the exercise of any of them.
- Know, update and rectify your personal data with SALKANTAY TRAVEL PERU or with the designated data controller. This right may be exercised, among others, against partial, inaccurate, incomplete, fragmented, misleading data or whose treatment is expressly prohibited or has not been authorized.
- Be informed by SALKANTAY TRAVEL PERU or by the designated data processor , upon request, about the use of your personal data.
- Revoke the authorization and/or request the cancellation of the data when the treatment does not comply with the principles, rights and constitutional and legal guarantees. The revocation and/or cancellation will be carried out when the National Authority for the Protection of Personal Data has determined that SALKANTAY TRAVEL PERU or the person in charge of the designated treatment have behaved in a manner contrary to Law 29733 and the Constitution.
- Free access, under the conditions defined in this document, to your processed personal data.
- Authorization of the owner:
- Cases in which authorization is not required
- Information required by a public or administrative body in the exercise of its legal functions or by judicial decision.
- Public data.
- Medical or health emergencies.
- Treatment of information permitted by law for historical, statistical or scientific purposes.
- Data from the civil registry of persons.
- Provision of information
- Obligation to inform the registrant
- The treatment to which your personal data will be submitted and the purpose of said treatment.
- The optional nature of the answer to the questions asked, in the case of sensitive data or data of children and adolescents.
- The rights you have as the owner.
- The identification, physical or electronic address and telephone number of the data controller.
- Revocation of authorization and/or deletion of data:
- People to whom the information can be provided:
- To the owners, their heirs or their legal representatives.
- To public or administrative bodies in the exercise of their legal functions or by court order.
- to third parties authorized by the owner or by law.
- Physical/legal address: Marquez 231 ofi. 109
- Email: info@salkantaytravelperu.com
- The right to information is five (05) days from the day following the submission of the corresponding request.
- The right of access is twenty (20) days from the day following the submission of the request by the owner of the personal data.
- Rights of rectification, cancellation or opposition, the maximum response period by the owner of the personal data bank or the person responsible for the treatment will be ten (10) days from the day following the presentation of the corresponding request.
- Guarantee the interested party, at all times, the full and effective exercise of the right of habeas data.
- Request and keep, in accordance with the law, a copy of the respective authorization granted by the Concessionaire.
- Duly inform the interested party of the purpose of the collection and the rights that assist him by virtue of the authorization granted.
- Take steps to keep the information in a secure condition to prevent tampering, loss, unauthorized or fraudulent access, use or access.
- Take steps to ensure that the information provided to the data controller is true, complete, accurate, up-to-date, verifiable and understandable.
- Update the information, promptly communicating to the person responsible for the treatment any news regarding the data previously provided and adopt other necessary measures to guarantee the updating of the information that has been provided.
- Rectify the information when it is incorrect and communicate the relevant information to the data controller.
- Provide the Data Controller, where appropriate, only the data whose Treatment is previously authorized in accordance with the provisions of the Law.
- Require the data controller to respect the security and confidentiality of the data subject’s information at all times.
- Address queries and claims made in accordance with the law.
- Adopt a manual of internal policies and procedures to guarantee proper compliance with this law and, in particular, for the management of queries and complaints.
- Inform the data controller when certain information is being discussed by the interested party, once the claim has been submitted and the corresponding process has not been completed.
- Inform, at the request of the interested party, of the use made of their data.
- Inform the National Authority for the Protection of Personal Data when there are breaches of security policies and risks in the administration of the information of those responsible for treatment.
- Comply with the instructions and requirements issued by the National Authority for the Protection of Personal Data.
- Guarantee the interested party, at all times, the full and effective exercise of the right of habeas data.
- Take measures to keep the information in the necessary security conditions to prevent its falsification, loss, consultation, use or unauthorized or fraudulent access.
- Update, rectify or delete the data in a timely manner, in accordance with the provisions of this law.
- Update the information provided by the data controllers within five (5) business days of receipt.
- Address the requests and claims of the owners in accordance with the law.
- Adopt an internal policy and procedures manual to ensure compliance with the law and, in particular, to respond to questions and claims from data subjects.
- Refrain from disseminating information contested by the interested party and whose blocking has been ordered by the National Authority for the Protection of Personal Data.
- Allow access to information only to those who can access it.
- Inform the National Authority for the Protection of Personal Data when there are breaches of security policies and risks in the administration of the information of those responsible for treatment.
- Comply with the instructions and requirements issued by the National Authority for the Protection of Personal Data.
- Guarantee the security of databases containing personal data.
- Respect confidentiality in the processing of personal data.
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